Capstone – Project

Exploratory Data Analysis for Otava’s customer and support to identiy trends.

A Collaboration Between

Engagement Synopsis

Scope: Analyze the Otava customer and support data to identify trends and patterns with the dataset to generate customer profiles and gain insights into better understanding how our customers post implementation support experience impacts their likelihood to renew, expand, down grade or cancel their services with Otava. Analysis should include insight and recommendation on our ideal customer profile and where support excels and has opportunities to improve. Outcome: Insight on how the support experience impacts overall customer loyalty, identification in gaps in current data collection point and recommendations for future focus areas. This information will be used internally to adjust workflows and operational processes within support operations to improve overall customer experience. Deliverables: Summary of the overall characteristics in data and visualization of the patterns, questions for future analysis and recommendations based on trends and analysis of data.

Company Information

Company
HQN/A
RevenueN/A
EmployeesN/A
StageN/A
Hiring PotentialN/A
Website

Company Overview

N/A

Industry Mentors

There are currently no supervisors assigned.

Course Info & Engagement Details

School-
Engagement Format -
Course
LevelN/A
Students EnrolledN/A
Meeting Day & TimeN/A
Student Time CommitmentN/A Per Week
Company Time CommitmentN/A
DurationN/A

Relevant Topics

Academic Mentors

There are currently no supervisors assigned.

Students

There are currently no students assigned.

Program Timeline

Touchpoints & Assignments Due Date Submission

Key Project Milestones

Project Resources

There are no resources currently available